Join our mailing list!









Return to Help Index
Pricing and Billing
 


Having trouble with your credit card payment?


Due to the size of some transactions on our site, a few of our new customers have reported getting a "card declined; authorization failed" error message when attempting to pay by credit card.  If this happens, you may need to contact your bank or credit card company to authorize the transaction and then reattempt your order.  It should go through without a problem. 

We apologize for the inconvenience and look forward to helping you build your collection!


I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact us for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).